Zoho Mail - SMTP Server Configuration

Create: 10/08/2014

SMTP - Simple Mail Transfer Protocol
SMTP or Simple Mail Transfer Protocol allows you to send emails from an email application through a specific server. For example, if you want to use your Zoho Mail account to send email through another email client, you will need to configure the settings in that client with Zoho's SMTP information.

SMTP Configuration settings for Zoho Mail - SSL
Outgoing Server Name: smtp.zoho.eu
Port: 465
Security Type: SSL 

Require Authentication: Yes. 

The email address should match the email address/ aliases of the account, for which the authentication details are provided. 

SMTP Configuration settings for Zoho Mail - TLS
Outgoing Server Name: smtp.zoho.eu
Port: 587
Security Type: TLS 

Require Authentication: Yes. 

The email address should match the email address/ aliases of the account, for which the authentication details are provided. 

You may require an Application-specific Password to set up the account in other devices if you've enabled Two-Factor Authentication.

Unable to connect to Outgoing Server/ SMTP Server
Sometimes, the email clients connect to the default port 25 when connecting to the SMTP server. In case of Zoho Mail, you need to connect to smtp.zoho.eu in SSL or TLS ports i.e 465 or 587 respectively. Ex: In Outlook, you need to check the 'Advanced Server Settings' section. 

If the port details are correct and there are still issues in connecting to the server, you need to get the traceroute details for smtp.zoho.eu server and share it to support (at) zohomail (dot) com with the details of your account, your email client, screenshots of the configuration, etc.

Authentication Failure
When configuring SMTP/ Outgoing Server, you need to provide the entire email address and the correct password for authentication. You may require an Application-specific Password to set up the account in other devices if you've enabled Two-Factor Authentication. 

Relaying disallowed error
When the email address (or login credentials) you have provided in the application does not match the email address (or credentials) of your account's outgoing server, you will see a 'Relaying Disallowed' error when you attempt to send an email. The SMTP client will not be able to send the email because of the email address mismatch. 

This can happen when an email address is used as default in a coded program or when you have misspelled the email address while configuring your email inbox. You will receive emails without any issues. To resolve the 'Relaying Disallowed' error, you need to correct the email address provided. 

Relaying disallowed error while using Outlook Calendar and Mail
If you forward 'Calendar Events' directly from Outlook, Outlook tries to send it with the From address as Organizer's email address. In this case, you will see the 'Relaying Disallowed' error.

The invitation cannot be directly forwarded because of the email address mismatch when you send the invite. As a workaround, you can right-click the event and select 'Forward as Attachment' to send the event invitation.

Unable to receive emails from website contact forms
When you use 'Contact us' forms or 'Webforms' from a website, the Submit option is typically used to send emails. These emails are triggered from your Website Hosting Provider (Web Host). In most cases, the website's domain name matches the domain name in the email address they are sent from. Ex: www.yourdomain.com/contact.html page will submit the details to contact@yourdomain.com

In this case, the Web Host or email server, which triggers an email, wrongly assumes that the emails should be delivered locally because the domain name is the same. To fix this, open the WebHost settings and choose the Remote Email server option to denote that these emails should be delivered externally. You'll need to check for any Local Email Delivery configuration and switch off the WebHost's local setting. This will ensure that emails from webforms reach the Zoho Mail servers and are delivered to the correct email accounts.

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